Refund policy

Effective date: July 9, 2026

This Return and Refund Policy applies to purchases made through velmorarara.store, operated by Green Cut GmbH.

Return Period

  • Customers may request a return within 30 days after receiving the order.
  • The return window starts from the date the package is delivered.
  • Return requests submitted after 30 days may not be accepted.

Return Requirements

To be eligible for a return, the item should be:

  • Unused, clean, and in its original condition.
  • Returned with original packaging where possible.
  • Returned with all included accessories, parts, manuals, tags, labels, and protective materials.
  • Free from damage caused by use, misuse, washing, alteration, improper assembly, or improper handling.
  • Supported by proof of purchase, such as an order number or order confirmation email.

How to Request a Return

Please contact us before sending any item back.

Email: gsovxoc4242@outlook.com

Please include:

  • Your order number.
  • The email address used at checkout.
  • The item you want to return.
  • The reason for the return.
  • Photos if the item arrived damaged, defective, or incorrect.

After your request is reviewed, we will provide return instructions if the return is approved.

Items That May Not Be Accepted

We may be unable to accept returns for:

  • Items returned without prior approval.
  • Items that have been used, worn, washed, damaged, or altered.
  • Items missing important parts, accessories, packaging, or labels.
  • Products damaged due to misuse or failure to follow instructions.
  • Final sale or non-returnable items, if clearly marked before purchase.
  • Gift cards or digital products, if offered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review the issue, include photos of:

  • The product.
  • The packaging.
  • The shipping label.
  • The damaged or incorrect area.

If the issue is confirmed, we may offer a replacement, refund, or another suitable resolution.

Refunds

  • Returned items are inspected after arrival.
  • If the return is approved, the refund will be issued to the original payment method.
  • Refund processing times depend on the payment provider or bank.
  • Original shipping costs may not be refundable unless the return is due to our error.
  • If a returned item does not meet the return requirements, the refund may be refused or reduced where permitted by law.

Return Shipping Costs

  • Customers may be responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect due to our mistake.
  • We recommend using a tracked shipping service.
  • We are not responsible for return parcels lost before delivery to us.

Exchanges

Exchanges may be possible depending on stock availability. If an exchange is not available, a refund may be offered instead.