Shipping policy

Effective date: July 9, 2026

This Shipping Policy applies to orders placed on velmorarara.store.

Delivery Time

Estimated delivery time is 3 to 12 days.
Delivery time may vary depending on destination, carrier service, holidays, customs checks, weather, or other events outside our control.
Delivery estimates begin after the order has been processed and shipped.

Order Processing

Orders are processed after payment has been confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Orders may be delayed if customer information is incomplete or requires verification.

Shipping Confirmation

When available, tracking information may be sent by email.
Tracking details may take time to update after the carrier receives the parcel.
If tracking does not update immediately, please allow additional time.

Customer Address Responsibility

Customers are responsible for providing complete and accurate delivery information.

Please check:

Full name.
Street and house number.
Apartment, unit, or building details if needed.
Postal code.
City and country.
Email address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Address Changes

If you need to correct your shipping address, contact us as soon as possible:

gsovxoc4242@outlook.com

We cannot guarantee changes once an order has already been processed or shipped.

Delivery Delays

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the shipment status and assist where possible.

Failed or Refused Delivery

If a parcel is returned due to an incorrect address, refused delivery, failure to collect, or unavailable recipient, additional shipping costs may apply.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or local fees may be charged by local authorities. These charges may be the customer’s responsibility unless otherwise stated at checkout.